apple technical specialist training

Come eager to listen and learn from your team, your mentors and your customers. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Stay up to date with what you want to know. When a customer needs assistance, you quickly assess their situation. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Apple's most powerful Mac will finally shift to Apple silicon. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. You need a current, government-issued ID to check in with the proctor and begin the exam. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. The exam costs aren't as crazy as CompTIA. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. 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Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple today launched updated professional training and certifications for IT support and management. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Some employers may accept candidates with a high school diploma or an associates degree. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. I worked for Apple in a Connecticutstore from October 2010 through May 2012. We're committed to being your source for expert career guidance. Your work hours will be based on business needs. At Apple, were not all the same. The entire store team benefits from your commitment to providing the best care for customers. They offered benefit options such as health care for all employees full- and/or part-time. When a customer needs assistance, you quickly assess their situation. These cookies track visitors across websites and collect information to provide customized ads. Copyright Apple Inc. All rights reserved. This cookie is used for advertising, site analytics, and other operations. It felt pretty good to be able to help this woman. Top editors give you the stories you want delivered right to your inbox each weekday. Own your learning schedule with self-paced, online courses. Get weekly top MacRumors stories in your inbox. They can also help businesses to develop and implement best practices for protecting their data. Get 20% off your Jamf training if you work in education. This cookie is installed by Google Analytics. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Title(s) held: My official title was "specialist." AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. All Apple certification exams are delivered through OnVuea live, online proctoring solution. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apple benefits help further the well-being of our employees and their families in meaningful ways. Helping customers and providing technical assistance. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. And thats our greatest strength. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. When a customer needs assistance, you quickly assess their situation. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Certifications are updated on a per product basis annually. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Communication skills: Communication skills are essential in any technical role. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Users can demonstrate their competency with two new exams and earn certification from Apple. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. At Apple, were not all the same. The redesigned training has moved to an online, self-paced format. The work environment for an Apple technical specialist is usually in an Apple Store. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. At other times, you refer customers to support team members who get them up and running again.

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