viagogo payment to seller

Viagogo releases data showing huge scale of ticket touting and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Read more hen we pay for them, not a week before! 6.6 No Agency. Can anyone help me? If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. PREAMBLE . Report. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Learn how. At no time do We provide the Buyer's payment information to the Seller. When listing seated tickets, all tickets in the same listing must be consecutive seats. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Can I Get a Refund from Viagogo? - GetHuman StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. 5.3 Disclosure of Information. Viagogo says it paid me in November, but it has not turned up in my account. How do I change the email address on my account? Make them aware of your experience and the complaint youve made. the particular seat or standing area your ticket is for, including the block of seats and row number. To be a member of this Site, You must agree to accept the terms in this Agreement. How do you find a good accountant? Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Here is what happened. Ticket resale company 'determined to sit outside the law' In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Some links in this article may be affiliate links. I had a flight delay, can I get compensation? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Please remember that you will not be paid for this sale. Hello has anyone had a successful outcome from viagogo through paypal. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? 6.4 Release. Only some of my tickets have sold. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. We take no responsibility for such issues. 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I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! 2.18 Merchant Description. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. 3.Click Dispute a Transaction. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 2.13 Ticket Information. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. This does not affect our editorial independence. 6.8 All Sales are Final. You are viewing the PayPal Community Archives. Ask a question about Viagogo in Booking Services. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. So its not int he sellers interest to sell fakes or not actually have the ticket. By browsing this website, you consent to the use of cookies. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. You should get the exact tickets that you ordered. Copyright viagogo Entertainment Inc 2023. We do not control the information provided by other users which is made available through the Site. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. That helps us fund This Is Money, and keep it free to use. Your experience can help others make better choices. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? viagogo - Buy & Sell Concert, Sport & Theater Tickets In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Is commercial property a great value investing opportunity? 2.11 Ticket Fulfillment. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Buying tickets to events | ACCC Selling a type of mobile ticket and transferring it to the buyer. Why can't I sell my tickets through my Ticketmaster account? viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Pay by PayPal, a free service to pay online without sharing your financial information. These steps apply to Personal accounts. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. I sold a ticket on Viagogo .. and need help - Tripadvisor When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. We do not write articles to promote products. 2.7 Payment Authorization. To sell tickets, a Seller lists the tickets in the Site database. Pros. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. With mycashbacks you get cash back & discounts very easily! Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Dodgy tickets, huge mark-ups - what is Viagogo really up to? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Look for an option to transfer the tickets through the original ticket provider's account. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We will not allow You to buy or sell tickets before You have registered with Us. viagogo Pay & benefits reviews - Indeed Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard We endeavour to rearrange delivery with the customer or arrange a collection point. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. $39.99 a month + selling fees. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. viagogo - Buy & Sell Concert, Sport & Theatre Tickets The site operates a system wehre the tickets don't go on sale until they receieve them. 2.8 Notification. Sellers should use our automated online confirmation process. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Get the transfer info. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 7.3 Additional Policies. 5.2 Violations, Termination and Suspension. But it is not just these sites where buyers need to be careful. All sales and bids are final. If you can't make the rescheduled date, then you're entitled to a full refund. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. How do I delete my listing? Buyers: viagogo charges a service fee on top of the ticket price. What ticket resellers must do Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Best Shopping Deals In the know quiz Ways to get paid when selling tickets on StubHub : StubHub There must be a way, the payment was not accepted yet. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. To post a ticket for sale on viagogo You must first register with the Site. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. In this case they counted them as arrived the moment UPS scanned the tracking label. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. We will also add sales or value added tax on our fees as applicable. I resold concert tickets and Viagogo is insisting it paid me - but I How do I delete my listing? 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. viagogo - Buy & Sell Concert, Sport & Theater Tickets Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com Consumer rights is a division of Which? Sadly I could no longer attend on the new date which was in October 2021. This fee will be deducted from your payment. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Affiliate links: If you take out a product This is Money may earn a commission. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 2.8 Work-life balance. Job Title. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. viagogo - Buy & Sell Concert, Sport & Theatre Tickets As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Start selling with Amazon. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. This does not prevent us from varying these terms without reference to them. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. I entered the incorrect email when registering, how do I change it? Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 1.1 Introduction. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. Be the first to hear about special offers. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.

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