regus retainer refund

IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. BBB is here to help. This will surely increase the credibility of your complaint. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Location: Singapore Regus Office rented: Wisma Atria Singapore I still didn't get my retainer back. Verification can help ensure real people write reviews about real companies. It made me crazy and I asked him to talk with Myesha or Dom. This company bills you for services you do not use. When could I get my retainer back? but when u need support / CS to talk and solve ur problems its literally non existant. Your satisfaction is very important. Its an automated process. Ts and Cs apply. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. If you refuse to pay their bogus invoices they will send you to collections. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. PDF REGUS Business Centre Service Agreement - SEC.gov Professional rooms for your next training session, interview, or pitch, wherever you need it. Once they sell you something that will be the end of you being treated as a valued customer. August 31 In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Regus does not communicate with customers via telephone. Get Regus can be contacted at (262) 832-3700. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Find event and ticket information. That exception is made on the understanding that an additional service retainer is payable. Weve cut the cost of selected workspaces* for a limited time only. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. I called Regus account desk and Dom S. got my call. BBB Business Profiles generally cover a three-year reporting period. October 23 evening Please remember that the retainer is refundable at the end of your agreement. Customer service is simply poor. It won't go in any direction! We pay those as well. So last week I logged in to cancel my membership. Manage all of your workspace and business needs. They charge an excessive retainer fee. Originally, total costs 20k THB, but end up with 50k THB. All rights reserved. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. This complaint was posted by a verified customer. Trustpilot is assessing this review in accordance with our flagging process. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. *Ts&Cs apply; participating locations only. I look forward to receiving more information from you. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Office staff are always friendly. Share your photos and videos with others to prove the truth of your words. Thank you! *We conduct corporate trainings on your preferred dates and location for no additional cost. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Here are 8 tips for writing great reviews. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Where appropriate, well also take steps to prevent the situation from happening again. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Need to file a complaint? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I was a customer with a licensing agreement set to expire on December 31, 2022. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp If it has been longer than 30 days, please get in touch so we can investigate further. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. This company offers executive suites & office space, virtual offices and meeting rooms. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. I called them again, which procedure took my time for 3 hours. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. A member of our team will get back to you as soon as we have the details. Stay away!! Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. As you can see from your statement of account, available online (e.g. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Where appropriate, well also take steps to prevent the situation from happening again. Best regards,Michelle Spire. This company has the worst customer service I have ever experience in my life. I couldnt see your email address or Regus account reference in your message. It is clean and smart and well organised. We did not put a "2000 dollars bill in front of you". (Sandra, I used the portal at first, however, your system made an error.) Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Have a question or issue with your current products and services? However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Such companies should not exist. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. think about how low this company is. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot I contacted them about how processed my case after paying the fee for a virtual office. I asked a receptionist to help my issue to the Regus help desk. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Not only that, it's hard to get hold of their accounting department. The vital skills students learn will be immediately applicable to their careers. For clarity, you were also charged a retainer top up. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Its an automated process. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Once they sell you something that will be the end of you being treated as a valued customer. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. It can take many months and still not response. Briana got my call. As you did not process this correctly, the agreement continued an additional month. The additional increase in your monthly fee is due to the annual indexation. As a matter of policy, BBB does not endorse any product, service or business. The complaint has been investigated and resolved to the customers satisfaction. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. this is absolutely gross and scam. BBB Business Profiles may not be reproduced for sales or promotional purposes. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I really thought that this company would be a good option for expanding our business. Of course, she did not reply to me yet! They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials.

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